Terms & Conditions

1. Welcome to MamaSell GH

These Terms & Conditions (“Terms”) govern your access to and use of the MamaSell Ghana marketplace platform (website, mobile interfaces, and associated services). By registering an account, purchasing items, or listing products as a merchant, you agree to be bound by these Terms.

2. Nature of the Marketplace

MamaSell is an independent multi-vendor e-commerce marketplace platform connecting registered third-party Ghanaian sellers (“Merchants”) with buyers across Ghana (“Customers”). Unless explicitly noted, goods sold on the platform are listed and fulfilled by individual merchants. MamaSell facilitates secure payment rails, order tracking, dispute resolution, and platform standards.

3. Account Registration & Security

• You must provide accurate, complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• Customers and sellers must be at least 18 years old or under adult supervision.

4. Pricing, Currency & Payments

• All product prices, delivery charges, and fees on MamaSell are quoted in Ghanaian Cedis (GH₵).
• Accepted payment methods include MTN Mobile Money, Telecel Cash, AT Money, MamaPay Wallet, and Cash on Delivery (COD) for eligible delivery areas.
• Payments processed via Mobile Money require authorization on your registered handset. MamaSell holds funds in secure settlement rails until merchant fulfillment is confirmed.

5. Shipping & Doorstep Delivery

• Deliveries are available across Greater Accra, Ashanti, Western, Eastern, and all other Ghanaian administrative regions.
• Delivery estimates and fees are calculated at checkout based on recipient region and package dimensions.
• Customers are required to provide a valid delivery address, accessible landmark, and reachable contact number for courier handover.

6. Seller Terms & Merchant Standards

• Merchants must complete identity verification (KYC) before listing products in the Seller Studio.
• Merchants are strictly prohibited from listing counterfeit, pirated, hazardous, or illegal goods. Any violation results in immediate store suspension and forfeiture of pending payouts.
• Sellers must dispatch confirmed orders within agreed fulfillment timeframes (typically 24 to 48 hours).

7. Returns, Refunds & Dispute Resolution

Customer purchases are covered by our 7-Day Return Policy for eligible items. If an order arrives damaged, defective, or significantly different from the merchant listing, our customer support will mediate and issue a prompt refund via Mobile Money.

8. Customer Support & Inquiries

For questions or assistance regarding these Terms, contact our Ghana support desk: