Return & Refund Policy
Hassle-free 7-day returns with fast Mobile Money refunds • MamaSell Ghana Ltd.
1. The 7-Day Return Guarantee
At MamaSell GH, your trust is our top priority. We offer a 7-day return policy on eligible items starting from the day your package is delivered to your doorstep anywhere in Ghana. If you are not satisfied with an eligible purchase, our support team will coordinate an exchange or a full refund.
2. Eligible Reasons for Returns
You can request a return or replacement if:
- Damaged on Arrival: The package or item arrived broken, dented, or damaged during transit.
- Incorrect Item Delivered: You received the wrong product, color, or size compared to your order.
- Defective or Malfunctioning: Electronic devices, appliances, or gadgets that fail to operate as described upon first use.
- Missing Parts: The product is missing essential components or accessories shown in the merchant listing.
3. Return Eligibility Requirements
To qualify for a refund or exchange, items must meet the following criteria:
- Must be reported within 7 calendar days of package delivery.
- Must be in original condition, unused, with all brand tags, packaging, user manuals, and accessories intact.
- Proof of purchase (Order Number, e.g.
MS-XXXXXXXX) must be provided.
4. Step-by-Step Return Process
Initiate Return
Contact our support team on WhatsApp at +233 59 765 4220 or via the Contact Page. Provide your order number and a brief photo or video of the issue.
Pickup / Drop-off
Our dispatch team will schedule a courier pickup from your address or direct you to a verified drop-off hub in your area.
Fast MoMo Refund
Once the item is inspected, your refund will be deposited directly to your Mobile Money wallet (MTN, Telecel, AT) or MamaPay account within 24 to 48 hours.
5. Need Help With a Return?
Our Ghana customer care team is available to assist you immediately:
WhatsApp Support: +233 59 765 4220 (Fastest response)
Customer Hotline: +233 54 638 7109
Order Tracking: View Your Orders